The way Southwest Airlines handled a scenario involving two disabled women has drawn criticism. First, they neglected to inform the two blind women of the delay. Although there was a five-hour delay, there was also the choice to reschedule and board the flight earlier.
The women were not informed of the option, and because they are blind, they are unable to read news or visual indicators. Without informing them of the modifications, the flight took off. As a result, they were left stranded and without knowledge on what to do. The women were informed by the personnel that they had been forgotten.
Sherri Brun and Camille Tate, two pals, were scheduled to take a plane from New Orleans to Orlando. They continued to wait at their assigned gate and kept an eye out for any flight-related information.
The early flight forgot about them, so when they eventually found a flight, they were the only ones on it. Since most of the passengers were aware of the delay, they were able to schedule an earlier flight.
Flight cancellations and delays are frequently announced at the last minute, and passengers receive little to no reimbursement. EasyJet provided 21 to a traveler who was stuck in Turkey.
In this instance, the two women received a $100 credit and an apology.
After abandoning two blind women, Southwest Airlines gives them a pitiful $100 credit: They overlooked you.pUUCPIlRtz https://t.co/GIYIfnXxvipic.twitter.com
New York Post, August 10, 2025 (@nypost)
Since the flight had already left, they were not issued a complete refund. The two said they were unaware of the rebooking options and expressed disbelief at the situation. If the airline could enhance its communication with those with disabilities, they would be grateful.
According to The Mirror, the airline expressed regret and stated that they had issued the voucher as payment and that they would not be able to issue a total refund because they had technically finished the flight.
They also provided information regarding the disabled people’s Help Center, including how to get escorted and navigate. Internet users are urging the airlines to grant the two women a mere $100 credit. They also talked about their own unsatisfactory encounters with the carriers.
Two blind women claim that once the airline forgot about them, they were reduced to just passengers on a Southwest aircraft.This link: https://t.co/rYC7J05RBm
Fox News August 11, 2025 (@FoxNews)
A wheelchair was broken, according to a previous Southwest Airlines passenger. People were criticizing the airlines for denying the woman her independence after the story came. Therefore, the topic of whether the airline is safe for people with disabilities comes up.
